When this occurs, the dating site receives a black mark from their card processor, even though the site itself has no control over the situation, since the purchase made on the card was totally legitimate.
Credit Card Processing for Dating Sites
This is why businesses utilizing credit card processing for dating sites should have the necessary risk mitigation services in place to protect themselves from the negative aspects associated with this industry. Failure to stay ahead of chargeback problems and bank disputes so prevalent in the online dating sector can result in revenue losses, increased transaction costs and even fines.
Charges Versus Fees While the percentages that banks charge dating sites per transaction are typically in line with those for other online retailers, the real cost stemming from disputes turning into chargebacks is in the fees your bank will levy. Keeping Outside of the Chargeback Channel To get in front of these problematic chargeback issues, InovioPay works with networks that have good standing relationships with the big name banks that issue most of the credit cards used by dating site visitors.
A refund is guaranteed to the customer and the entire matter is handled without incurring high fees or fines.
Friendly Chargebacks and Chargeback Mitigation No matter how sophisticated your credit card processing for dating sites may be, there will always be people who try to beat the system by purchasing your service and then later going to their bank, complaining for some reason and demanding a refund. Communication With Customers Good communication with your customers is another critical factor in keeping your relationship with your credit card processing company on a healthy footing.
This message should provide them with an easy means for contacting your company, either by phone or on the website, if they have a questions, problems, or disputes.
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This is why your customer service lines should be open and answered immediately. Bookofmatches aka bom is free.
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